Frigoserve

In 2009, the Frigoglass Customer Service Organization was reconfigured into a new separate business unit, Frigoserve. The need for enhanced focus and prioritization derived from increased customer requirements for maximizing ICM asset utilization, optimization of operational costs and improvement of service level quality; in some cases, from outsourcing the entire cold drink operations thus enabling beverage companies to focus on core business.

Commencing in January 2009, Frigoserve has begun consolidating its operations in Europe with Asia and Africa integration taking place in 2011 & 2012 respectively.

In each one of Frigoserve operations highly skilled management and administration personnel is in place in order to ensure best-in-class operations through account management, service network management and continuous improvement, spare parts management and administration. 

At the Head Office, the Services Commercial Development, Technical Services and Customer Relations Functions are working together with local Frigoserve Operations worldwide on new business opportunities, network development and improvement and effective customer complain resolution, securing operational excellence. The focus remains firmly on creating tangible and perceivable value for the Beverage Companies thereby extending and strengthening further our partnership

The Frigoserve mission is to become a best-in-class Service Operation providing Frigoglass Customers across the Globe with a complete set of Post-sales Services for all of their Cold Drink Equipment, thereby adding tangible and perceivable value to their business.

Frigoserve will deliver to its customers:

• Increased brand awareness and sales of their products by maximizing cold drink availability and ensuring the best performance of their Cold Drink Equipment fleet.
• Reduced operational complexity and therefore lower administration, management, operational and transactional costs.
• Peace of mind and therefore greater ability to focus on core business.

Frigoserve operates across 4 continents in 13 locations, delivering value-added services solutions to Beverage Companies in 48 countries. Our worldwide network targets synergies of scope and scale and diffuse best practice services in order to fulfill our customers’ unique needs in the most efficient way.

The Frigoserve portfolio of services enables Beverage Companies to balance in-house capabilities with the worldwide expertise of Frigoserve, in order to optimize ICM efficiencies.

A web-based CRM (Customer Relationship Management) application has been developed by Frigoserve, offering an advanced platform where Customers, Frigoserve and field technicians can interact on-line.This ensures the undertaking and management of post-warranty and one-to-one placement services, with immediate feedback, thereby significantly reducing administration and transaction costs. Standardized as well as customized reports are available to support the implementation and control of service levels objectives. Interfaces with customers’ ERP systems are available upon request to ensure a reduction of administrative work and compliance with customers’ internal systems and processes.

The Frigoserve Service Network which performs the services in the field is comprised of both Frigoserve employees and authorized subcontractors. Standard operating procedures that comply with health, safety and environmental regulations and the rigorous training of our extensive Service Network personnel ensure quality and efficient services.

Services relating to Spare Parts management and availability offered by Frigoserve aim to reduce administration, warehousing, transportation and reserved capital investments while also maximizing availability and ensuring timely deliveries for our customers. Frigoserve operates a Demand Forecasting tool that facilitates spare part inventory level definitions based on predictions generated by historical data and trends.

What you should expect from Frigoserve:

• A global network and significant experience in Cold Drink Equipment services offering
• A one-stop-shop for all your cold drink equipment in the field (including ICMs, drafts, POMs, WDs and third-party equipment)
•  Manufacturer’s experience
• Supply and use original spare parts
• Continued investment in best-in-class IT systems (CRM) providing visibility on service levels and costs
• Enhanced economies of scales and scope
• A committed long-term partner